Frequently Asked Questions
How do I log into the ICIEM 2021 Virtual Platform?
The ICIEM 2021 Congress platform is called eMeeting. You may use the event platform on both desktop or tablet. We recommend using Google Chrome to access the platform and zoom in at 100%.
For Google Chrome download and install instructions, please click here.
Step 1: Use the details that will be sent to you closer to the Congress date to access the platform via Google Chrome.
Step 2: Click on ‘Settings’ in the top right corner of the screen to increase the size of your screen to 100% – use the ‘Zoom’ toggles to increase the size if required. This will allow for optimal screen resolution when viewing the platform.
Step 3: Click on “Join now” and type in the email address you used to register to the Congress.
We suggest you test the settings of your camera and microphone before you logon to the portal. To test this, you will need to find your sound settings in the control panel of your desktop. Sessions will not use your camera or microphone unless you are a presenter of the specific session however the networking and breakout sessions will utilise your camera and microphone. Please also note that the platform does not use virtual backgrounds, thus please ensure you are located in a space with appropriate lighting and background.
Have you interacted with us using two different emails?
To access the Congress platform, please use the email you registered with. If you do not recall the email you registered with or would like to update your email, contact email@example.com
When will I get my login information?
The platform login details will be provided about a week before the Congress via email.
If you register on the day, please allow up to 60 minutes for your login details to be provided.
What if I can't access the platform?
If the platform is being blocked by your organisation, please request they whitelist the below URLs
You can find more specific information here:
Restricted Network Guidelines | Vonage Video API Developer (tokbox.com)
If you require further assistance, please email us on firstname.lastname@example.org or phone 02 9265 0700. The Australian phone code is +61.
Once in the platform if you experience any issues, please head to the helpdesk.
Which browser should I use to access the platform?
The Virtual Platform runs best on Google Chrome, if you are using a different web browser we recommend you switch, however it is also compatible with the latest versions of Firefox, Safari, and Microsoft Edge. If you’re still experiencing any errors, refresh your webpage, clear your cache and cookies, or try going into incognito mode.
Navigating the platform
How do I enter a session on the platform?
Once you are logged in, You can either access the program from the menu bar on the left of screen or from the lobby. Across the top of the screen you will see the different room for each presentation, select the room you wish to enter. If you would like to view the presentation description you may do so by clicking on the name of the session. If you would like to view speakers information prior to going into the session click on the speakers name. To enter a session select preview under the sessions name. Please note, sessions will be made accessible at the designated session time. If the session time has commenced and no speaker is active, please be patient as the session will start shortly.
Can I access abstract posters on the platform?
All posters are available in the menu by clicking on the ‘digital posters’ menu option. From here you can view all the accepted posters. You are able to rank the posters and ask questions of the author.
There are also dedicated poster sessions within the program where you can ask questions of the author after a brief presentation.
Who do I contact if the platform isn't working?
If you have any queries about the portal including to update your profile, using the timeline or camera and microphone problems, please click on the “Help desk” button on the left hand side of your screen.
What time zone is the ICIEM 2021 program in?
All session times are in Australian Eastern Daylight Time (AEDT), and is the time zone used in Victoria, ACT and New South Wales.
Check the time difference for your local time zone here: https://www.timeanddate.com/worldclock/converter.html?iso=20210823T213000&p1=240
How can I ask questions in the sessions?
Once you have selected a session to attend, you will have the option to ask questions under the “Live Q&A” section located on the right-hand side of the screen. All questions will be reviewed by the moderators and a selection of diverse questions will be asked to the speakers by the Chair in the Live Q&A sessions.
How can I connect with other attendees, exhibitors and sponsors?
In the program we have multiple networking breaks. During these breaks you can access the networking room to message chat with other delegates, share your contact information and video chat.
To chat to sponsors and exhibitors, click on the partner hall, select the exhibitor or sponsor you wish to connect with and enter their booth, from here you can chat via video, text, or access their videos and documents.
How long will the sessions be available post-Congress?
Sessions will be available for attendees for 1 month post-Congress, however attendees won’t be able to download presentations due to Copyright and privacy concerns.